Feedback / Suggestions / Concerns / Complaints
Cochrane Minor Basketball Association (CMBA) values your feedback on all issues related to the activities organized by CMBA. We encourage you to also include your name and contact information so we may contact you for further details. If you wish to make a formal complaint, please send us a letter outlining the complaint and all relevant details that support your complaint.
You can send your Feedback/Suggestions/Concerns/Complaints to:
Cochrane Minor Basketball Association
Or email the Board President at: firstname.lastname@example.org
Concerns/complaints will be addressed at the next board meeting or sooner, if the concern/complaint is time sensitive.
September 6 2018
The following procedures are to be followed for any complaints/concerns expressed that are pertinent at a local level (i.e. relevant to Cochrane Minor Basketball). Concerns regarding officiating, game schedules or other matters not in Cochrane Minor Basketball’s jurisdiction are to be dealt with by following the complaint procedures identified on the Calgary Minor Basketball Association’s website (e.g. completing a Game Report Form). For issues within Cochrane Minor Basketball Association’s domain, the following steps will be followed:
* Individuals who wish to submit a concern in writing can do so by email or written letter. A person can visit the COCHRANE MINOR BASKETBALL ASSOCIATION website in order to access a form that can be used for written submissions.
** The Discipline Committee is made up of the President, at least one other Board Member and if possible, a member of the COCHRANE MINOR BASKETBALL ASSOCIATION who is not on the Board (i.e. a parent of a child participating in Cochrane Minor Basketball but is not a member of the Board).